Order Cancellation Policy

Cancellation Policy

At Bellnie, we aim to provide a smooth and reliable shopping experience. We understand that circumstances may change and you may need to cancel your order.

Please review our cancellation guidelines below before submitting a cancellation request.

Cancellation Window

If you wish to cancel your order, please contact our Customer Support team on the same day you place your order or no later than the following day.

To help us process your request as quickly as possible, please include:

  • Your order number

  • The email address used at checkout

Cancellation requests are subject to the current processing status of your order.

Processing & Dispatch Timeline

Our fulfilment team typically prepares and dispatches orders within 1–3 business days.

Because orders may enter processing shortly after they are placed, cancellations are generally only possible within the first 1–2 days after purchase.

Submitting a cancellation request within this timeframe does not guarantee cancellation if the order has already been processed or dispatched.

Grace Period

We provide a one-day grace period after the day of purchase for cancellation requests.

For example:

  • Day of purchase → Cancellation request allowed

  • Following day → Cancellation request allowed

  • Two days after purchase → Cancellation is generally no longer possible

We recommend contacting us as soon as possible if you wish to cancel your order.

When Cancellation Is No Longer Possible

If more than two days have passed since your order was placed, or if your order has already been processed or dispatched, we may no longer be able to cancel it.

Once an order has entered transit, cancellation is not possible.

In this situation, please accept the delivery and refer to our Return & Refund Policy if you wish to return an eligible item.

Any return will be subject to the conditions and requirements outlined in our Return & Refund Policy.

Refunds for Cancelled Orders

If your cancellation request is approved and payment has already been processed, any applicable refund will be issued to your original method of payment.

Please note that your bank, credit card provider, or payment processor may require additional time to process and display the refund.

Need Help?

If you have any questions about cancelling an order or need assistance with an existing purchase, please contact our Customer Support team at:

Bellnie
Email: info@bellnie.com