Refund policy

Return & Refund Policy

Returns

You may request a return within 30 days of your purchase.

If more than 30 days have passed since your order date, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.

Certain types of products cannot be returned, including:

  • Perishable goods such as food, flowers, newspapers, or magazines

  • Intimate or sanitary goods

  • Hazardous materials

  • Flammable liquids or gases

A receipt or proof of purchase is required to complete your return.

Eligible Cases for Refunds or Returns

Refunds, returns, or replacements may be issued under the following circumstances:

  • The package is lost in transit and this is confirmed by the shipping carrier

  • The package has not been delivered within 60 days from the shipping date

  • The package was delivered to the wrong address due to a shipping or carrier error

  • The item arrived damaged during transportation

  • The item arrived with a manufacturing defect that prevents normal use

If more than 60 days have passed since the shipping date and your order has not been delivered, we may issue a replacement after reviewing the shipment status.

Non-Eligible Refund Reasons

We do not provide refunds for:

  • Ordering the wrong size when sizing information is clearly provided on the product page

  • Ordering the wrong colour

  • Changing your mind based solely on appearance, feel, personal preference, or other aesthetic factors

  • Normal wear and tear

  • Damage caused by improper use, handling, washing, or care

Additional Non-Returnable Items

The following items are also non-returnable or non-refundable:

  • Gift cards

  • Downloadable software or digital products

  • Certain health and personal care products

  • Shipping fees and shipping costs

Refunds

Once your returned item has been received and inspected, we will notify you by email to confirm whether your refund has been approved or rejected.

If your refund is approved, it will be processed and issued to your original method of payment.

Please note that it may take additional time for your bank, card issuer, or payment provider to process and display the refund.

Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account again.

  2. Contact your credit card or payment provider, as refunds may take some time to appear.

  3. Contact your bank, as processing delays may occur.

If you have completed these steps and still have not received your refund, please contact us at info@bellnie.com.

Exchanges

We replace items when they are defective, damaged, or lost in transit.

If you would like to request an exchange for the same item, please contact us at info@bellnie.com.

Our customer support team will provide you with the appropriate return address and instructions.

Please do not return any item before contacting us and receiving return instructions.

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you may receive gift credit for the value of the approved return.

Once the returned item has been received and approved, the applicable gift credit will be issued.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves before giving it to you, any approved refund will normally be issued to the original purchaser.

Shipping Your Return

To return a product, please contact our customer support team through our Contact Us page or email us at:

info@bellnie.com

We will provide you with the return instructions and the appropriate return address.

Please do not send your purchase back without first contacting our customer support team.

Unless the product is defective, damaged, incorrect, or otherwise eligible for a company-covered return, you are responsible for paying your own return shipping costs.

Original shipping charges are non-refundable.

If applicable, return shipping costs may be deducted from your refund.

Shipping times for replacement or exchanged items may vary depending on your location.

For returned items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Bellnie cannot guarantee that we will receive a returned item that is shipped without tracking.

For any questions regarding returns, refunds, or exchanges, please contact us at:

info@bellnie.com