Refund policy

Return & Refund Policy

At Bellnie, we aim to provide a transparent and straightforward shopping experience. This policy explains the conditions under which clothing items may be returned and refunded.

By placing an order through Bellnie, you acknowledge that you have read and agreed to this Return & Refund Policy together with our Terms of Service and other applicable store policies.

1. 30-Day Return Period

Customers may request a return for eligible clothing items within 30 days from the date the order was delivered.

To qualify for a return, the garment must meet the eligibility requirements described in this policy.

Return requests submitted after the 30-day period may not be accepted unless otherwise required by applicable law.

2. Conditions for Returns

To be eligible for a return, the clothing item must generally meet all of the following conditions:

The garment must be unused, unworn, and free from damage
It must be returned in its original condition
Original tags, labels, and packaging should be included where applicable
The return request must be submitted within 30 days of delivery
The return must be approved by our customer support team before it is shipped back

Trying on clothing for sizing and fit, in a manner similar to trying on an item in a physical retail store, is permitted.

However, garments showing signs of extended wear, washing, staining, odors, alteration, misuse, or damage may not qualify for a full refund.

Where permitted by law, a reasonable reduction in refund value may be applied if the condition of a returned garment has materially decreased.

3. Clothing Items Not Eligible for Return

Certain clothing items may not be eligible for return, including:

Personalized or custom-made garments
Clothing damaged through misuse, improper handling, or customer-caused damage
Garments that have been washed, altered, or extensively worn
Clothing returned without required tags or components where this materially affects its value
Items where a hygiene seal has been removed or broken, where applicable

For hygiene reasons, certain intimate apparel may not be eligible for return once protective or hygiene seals have been removed.

This may include items such as underwear, shapewear, or similar hygiene-sensitive garments.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection law.

4. Damaged, Defective, or Incorrect Clothing

If you receive a garment that is:

Damaged
Defective
Materially different from the item you ordered
The wrong size, color, style, or item due to a fulfillment error

please contact us at info@bellnie.com as soon as reasonably possible.

Please include:

Your order number
A description of the issue
Clear photographs or video showing the problem
Your full name and contact information

Once the issue has been reviewed, we may provide an appropriate solution such as:

Replacement
Reshipment
Exchange
Partial refund
Full refund
Another reasonable resolution depending on the circumstances

Where Bellnie or its fulfillment partner is responsible for sending an incorrect, defective, or damaged garment, applicable return-related fees may be waived.

5. Return Shipping

Unless the return results from a verified defect, damage, or fulfillment error attributable to Bellnie or our fulfillment partners, customers are generally responsible for the cost of returning the clothing item.

Customers are responsible for:

Return shipping costs
Using the return method provided or approved by our support team
Providing accurate shipping and customs information where applicable
Any additional return-related charges that were clearly disclosed and legally applicable

We strongly recommend using a return method that provides tracking.

Bellnie cannot guarantee reimbursement for garments lost because a customer used an untracked or unauthorized return method.

6. Restocking Fee

A 15% restocking fee may apply to approved discretionary returns.

The fee helps cover costs associated with:

Receiving and inspecting returned clothing
Processing the return
Handling and logistics
Preparing eligible garments for restocking

Where applicable, the restocking fee will be deducted from the approved refund amount.

The restocking fee may also apply to situations such as:

Unopened packages refused by the customer
Unclaimed shipments returned to our fulfillment partner
Clothing orders returned because the customer changed their mind after dispatch

Restocking Fee Exceptions

The restocking fee will generally not apply where the return is caused by a verified:

Defective garment
Damaged garment
Incorrect item supplied by us
Incorrect size, color, or style sent due to a fulfillment error
Other fulfillment error attributable to Bellnie or our logistics partners

Any applicable legal rights take precedence over this policy.

7. Return Address

Do not return clothing to the Bellnie registered business address unless our support team specifically instructs you to do so.

Approved returns must be sent to the return address provided by our customer support team.

Depending on the garment and fulfillment location, the return address may be different from our registered business address.

Returns sent to an unauthorized address may be delayed, rejected, or may not be recoverable.

Always contact us before shipping a return.

8. How to Request a Return

To request a return, contact:

info@bellnie.com

Please include:

Your full name
Your order number
The clothing item or items you wish to return
The reason for the return
Your shipping address
Photographs where relevant, particularly for damaged, defective, or incorrect garments

Our customer support team will review your request and provide the next steps.

We generally aim to respond to return requests within 1 business day, Monday through Friday, although response times may occasionally be longer during periods of high demand or holidays.

Please do not ship a return before receiving return instructions from us.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible after completing your purchase.

Cancellation requests submitted within approximately 30 minutes after purchase have the highest likelihood of being completed before processing begins.

However, cancellation is not guaranteed.

Once an order has entered fulfillment, been processed by our supplier, or been dispatched, we may no longer be able to cancel it.

If an order cannot be cancelled, you may request a return after delivery in accordance with this policy.

10. Refund Process

Once an approved return has been received, the garment will be inspected.

After inspection:

We will determine whether the returned clothing item meets the return requirements
You may be informed of the outcome of the inspection
If approved, the applicable refund will be issued to the original payment method

We generally process approved refunds within up to 10 business days after the return has been received and inspected.

After a refund is issued, your bank, credit card provider, or payment provider may require additional time to post the funds to your account.

Bellnie does not control the processing times of banks or third-party payment providers.

11. Refund Amount

Where applicable, the refund may be adjusted for:

A valid restocking fee
Loss in value caused by wear, washing, staining, damage, alteration, or improper handling
Non-refundable shipping services or optional services already provided
Promotional pricing adjustments
Other deductions permitted by applicable law and clearly described in this policy

Any deductions will be based on the specific circumstances of the return.

12. Original Shipping Charges

If standard shipping was provided free of charge, there is no original standard shipping fee to refund.

Charges for optional or upgraded services selected by the customer may be non-refundable once the service has been used or performed.

This may include optional services such as:

Expedited shipping
Shipping protection
Other optional delivery-related services

This does not affect refund rights relating to defective, damaged, or incorrectly supplied clothing where applicable.

13. Discounts, Bundles, and Partial Returns

If your clothing order was purchased using:

A bundle discount
Multi-buy offer
Volume discount
Promotional code
Buy-more-save-more offer
Other order-level discount

and you return only part of the order, the discount may be recalculated based on the garments you keep.

If the remaining clothing items would no longer qualify for the original promotion, the refund may be adjusted accordingly.

For example, if a discount required the purchase of three matching clothing items and you return one of them, the remaining items may be repriced according to the promotion terms that would have applied to the smaller quantity.

The final refund will be calculated based on the adjusted value of the order, subject to applicable law.

14. Exchanges

Where available, exchanges may be offered for issues such as:

Incorrect size
Different available size
Different available color or style
Replacement for an eligible damaged or defective garment

Exchange availability depends on stock and fulfillment availability.

In some cases, the fastest resolution may be to return the original garment and place a new order.

Our customer support team will explain the available options.

15. Store Credit

In certain situations, we may offer store credit as an optional resolution.

Where store credit is accepted:

It may be provided as a discount code or account credit
It may only be used on Bellnie
It cannot generally be redeemed for cash
It may be subject to reasonable promotional or usage conditions disclosed when issued

Where a customer is legally entitled to a refund to the original payment method, store credit will not replace that right unless the customer voluntarily agrees to it.

16. Incorrect or Incomplete Address

Customers are responsible for entering an accurate and complete shipping address during checkout.

If a clothing order is returned because the shipping address provided by the customer was incorrect or incomplete, we may offer:

Reshipment after the package has been returned and the correct address has been confirmed
Another reasonable resolution depending on the circumstances

Additional shipping charges may apply to reshipment where the failed delivery resulted from incorrect customer-provided information.

17. Refused and Unclaimed Deliveries

If a customer refuses delivery or fails to collect a package and the shipment is returned to our fulfillment partner, the order may be treated as a return once the package has been successfully received and identified.

Applicable return shipping costs, carrier charges, or restocking fees may be deducted where permitted by law.

Refunds cannot normally be issued until the returned shipment has been received or otherwise confirmed as returned.

18. Lost Return Shipments

Customers should retain their return tracking information until the return has been completed.

Bellnie cannot accept responsibility for unauthorized return shipments that are lost before reaching the designated return facility.

If a return is lost while using a return method specifically provided by Bellnie, please contact us so we can investigate the shipment.

19. Refunds to the Original Payment Method

Unless otherwise agreed or legally permitted, approved monetary refunds are issued to the same payment method used for the original transaction.

We generally cannot redirect a refund to a different card, bank account, or unrelated payment method.

20. Policy Updates

Bellnie may update this Return & Refund Policy from time to time to reflect changes in our operations, clothing collections, fulfillment procedures, or applicable legal requirements.

The current version of this policy will be published on our website.

Changes will apply from the date they become effective and will not override rights relating to purchases where applicable law requires otherwise.