Shipping policy

Shipping Policy

At Bellnie, we aim to provide a clear and reliable delivery experience. This Shipping Policy explains where we ship, how orders are processed, and what customers can expect regarding delivery timeframes.

1. Shipping Availability

Bellnie currently ships orders within the United States.

At this time, orders with delivery addresses outside the United States may not be accepted or processed.

2. Delivery Address

Orders are shipped to the delivery address provided by the customer during checkout.

Customers are responsible for ensuring that all shipping information is accurate and complete, including:

Full name
Street address
Apartment or unit number, where applicable
City
State
ZIP code
Contact information

Incorrect or incomplete shipping information may result in delays, failed delivery, or returned shipments.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at info@bellnie.com.

We cannot guarantee that shipping information can be changed once an order has entered processing or has been dispatched.

3. Order Processing

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding U.S. federal holidays and other applicable holidays.

Orders placed on weekends or holidays will normally begin processing on the next business day.

Order Cut-Off Time

Orders received before 6:00 PM Eastern Time on business days may begin processing the same business day.

Orders received after this time, during weekends, or on holidays will generally begin processing on the next business day.

Processing times are estimates and may be extended during periods of high demand, promotional events, holidays, or other circumstances outside our reasonable control.

4. Shipping Time

After an order has been processed and dispatched, the estimated shipping time within the United States is generally:

8–12 business days

Business days are Monday through Friday and do not include weekends or public holidays.

Delivery times may vary depending on factors including:

Carrier capacity
Seasonal demand
Weather conditions
Customs processing where applicable
Transportation disruptions
Public holidays
Remote delivery locations
Increased order volume during promotions or sales
Delays affecting our suppliers or logistics partners

Some Bellnie products may be fulfilled through third-party or international logistics partners and may therefore originate from fulfillment facilities located outside the United States.

5. Estimated Total Delivery Time

Estimated total delivery time consists of:

Processing time: 1–2 business days
Shipping time: 3–7 business days

The estimated total delivery timeframe is therefore approximately:

4–10 business days from the date of purchase

These delivery timeframes are estimates and are not guaranteed delivery dates.

Occasional delays may occur due to circumstances outside Bellnie's reasonable control.

We work with our fulfillment and logistics partners to support timely delivery and provide tracking information whenever available.

6. Shipping Costs

Bellnie currently offers free standard shipping on eligible orders within the United States unless otherwise stated during checkout.

Any applicable shipping charges, expedited shipping options, or promotional shipping terms will be clearly displayed before you complete your purchase.

You will not be charged shipping fees that were not disclosed during checkout.

7. Payment Methods

Bellnie may offer secure payment methods through third-party payment providers.

Available payment methods may include options such as:

Visa
Mastercard
Apple Pay
Google Pay
Shop Pay
Other payment methods displayed during checkout

Available payment methods may vary depending on your device, location, payment provider, or Shopify checkout configuration.

Payments are processed through secure third-party payment providers.

Bellnie does not guarantee that every payment method listed above will be available for every customer or every transaction.

8. Order Tracking

Once your order has been dispatched and tracking information becomes available, you will normally receive a shipping confirmation email containing your tracking number or tracking link.

Tracking information may not update immediately after dispatch.

Depending on the carrier and logistics provider, tracking updates may take several business days to appear.

In some cases, international fulfillment shipments may not show detailed tracking information until the package reaches a regional or U.S.-based carrier network.

9. Multiple Packages

Orders containing multiple products may occasionally be fulfilled from different warehouses or logistics partners.

As a result:

Products from the same order may arrive separately
You may receive more than one tracking number
Packages may arrive on different days

There is no additional shipping charge solely because an order is divided into multiple shipments unless otherwise disclosed during checkout.

10. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because the shipping information provided was incorrect or incomplete:

The carrier may return the package
Delivery may be delayed
Additional delivery arrangements may be required
Additional shipping costs may apply where permitted and necessary

If the shipment is returned, please contact our customer support team so we can review the available options.

Depending on the circumstances, we may offer reshipment, an address correction, or another appropriate solution.

11. Failed Delivery

Delivery attempts and procedures are determined by the applicable shipping carrier.

If a delivery attempt is unsuccessful, the carrier may:

Attempt delivery again
Leave instructions for collection
Hold the package at a local facility
Return the package to the sender or logistics partner

Customers are responsible for following carrier instructions regarding missed deliveries or package collection.

If you experience a delivery problem, contact us at info@bellnie.com, and we will assist where reasonably possible.

12. Delivery Confirmation

An order is generally considered delivered once the applicable shipping carrier records the package as delivered to the address provided during checkout.

If tracking information shows that your package has been delivered but you cannot locate it, we recommend:

Checking around the delivery location, including porches, entrances, mailrooms, reception areas, and secure delivery areas.
Asking household members, neighbors, building staff, or reception staff whether they accepted the package.
Reviewing the tracking information for any delivery notes.
Contacting the shipping carrier for additional information.

If you are still unable to locate your package, please contact info@bellnie.com.

We will assist with the available carrier investigation procedures where possible.

A carrier delivery scan does not automatically prevent us from reviewing legitimate delivery issues in accordance with applicable law and our policies.

13. Lost or Delayed Shipments

If your shipment appears to be significantly delayed or tracking information has not updated for an extended period, please contact our customer support team.

We may contact the shipping carrier, fulfillment provider, or logistics partner to investigate the shipment.

Depending on the circumstances and outcome of the investigation, an appropriate resolution may include:

Continued delivery monitoring
Replacement
Reshipment
Refund

Eligibility will depend on the circumstances of the shipment and our applicable refund and return policies.

14. Customs and International Fulfillment

Although Bellnie currently sells to customers within the United States, some products may be shipped through international fulfillment networks.

Where applicable, shipments may pass through customs before entering the United States.

Customs processing can occasionally cause additional delays.

For orders delivered within the United States, customers will not normally be required to pay unexpected customs or import charges unless such charges were clearly disclosed before purchase or are required by applicable law.

15. Delivery Delays Outside Our Control

Bellnie is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

Severe weather
Natural disasters
Carrier disruptions
Customs delays
Transportation disruptions
Labor disputes
Government actions
Public emergencies
Incorrect customer-provided shipping information

If a significant delay occurs, we will make reasonable efforts to assist you and provide information available from our logistics partners.

16. Returns and Refunds

Shipping-related returns, damaged packages, missing products, returned-to-sender packages, and refund eligibility are also subject to our Return & Refund Policy.

Customers should review the Return & Refund Policy for complete eligibility requirements, procedures, and applicable timeframes.