Shipping policy

Shipping Policy

At Bellnie, we aim to provide a smooth and reliable delivery experience. Please review the information below before completing your purchase.

Shipping Destinations

We currently ship exclusively within the United Kingdom.

International shipping outside the United Kingdom is not available at this time.

Processing Time

All orders are prepared and dispatched as quickly as possible.

Please allow 1–3 business days for order handling and processing.

During peak seasons, promotional periods, public holidays, or periods of unusually high order volume, processing times may be slightly longer.

Shipping Times

Once your order has been processed and dispatched, the estimated total delivery timeframe is:

7–12 business days from the date your order is placed

Please note:

  • Business days exclude weekends and bank holidays.

  • Delivery times are estimates and are not guaranteed.

  • Delivery may be affected by courier delays, weather conditions, customs processing, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information where tracking is available.

Please allow some time for tracking information to become active after dispatch, as courier systems may take time to update.

If your tracking information has not updated for several days, please contact us at info@bellnie.com and our support team will assist you.

Customs, Duties & Import Fees

Some Bellnie orders may be fulfilled from our international warehouses.

In rare cases, your parcel may be subject to customs charges, import duties, VAT, handling fees, or other charges imposed by local authorities or delivery providers.

Unless otherwise stated during checkout, any such charges are the responsibility of the customer and are not included in the product price or shipping fee paid to Bellnie.

Bellnie does not control customs charges and cannot predict whether additional fees will apply to a particular order.

Delivery Delays

While we aim to have all orders delivered within the estimated timeframe, occasional delays may occur due to circumstances outside our control.

These may include:

  • Courier or postal delays

  • Customs processing

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete delivery information

  • Transportation disruptions

  • High seasonal shipping volumes

If your order has not arrived within the expected timeframe, please contact us so we can review the shipment status.

Lost Packages

If you believe your package has been lost in transit, please contact us at info@bellnie.com.

We may ask you to provide your:

  • Order number

  • Full name

  • Delivery address

  • Tracking information, if available

Where a package is confirmed as lost, your order will be handled in accordance with our Return & Refund Policy.

Incorrect Delivery Address

Customers are responsible for ensuring that their shipping information is complete and accurate before submitting an order.

If you notice an error in your shipping address, please contact us as soon as possible at info@bellnie.com.

We cannot guarantee that an address can be changed once an order has entered processing or has already been dispatched.

Bellnie is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at info@bellnie.com.

Please include your order number and, where possible, photographs showing the condition of the package and product.

Eligible damaged orders will be handled in accordance with our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping, tracking, delivery delays, or your order, please contact us at:

Bellnie
Email: info@bellnie.com